The departments hours used to be Mon - Fri 7:30 - 6:00 Sat 8:00 - 1:00. Now they are Mon - Fri 7:30 - 7:00 and closed on Sat. Last Saturday was the first Saturday they were closed, it really wasn't that bad, I only got cussed out once. But today has been horriable. No one will believe that they're really closed. The best one so far has been as follows:
"This is ******** Ford, how can I help you?"
"Service department please"
"I'm sorry, they're no longer open on weekends. They're new hours are..."
"What do you mean they're not open! They said I could come pick up my car until 4!!!"
"I'm sorry, as of March first, their hours have changed."
"Omgggaaaahhhh let me talk to someone else!!! Who's your boss! I WANT TO SPEAK TO YOUR BOSS!!!"
So my manager told them the same thing, explained their must have been some confusion, we've never had any department closing at 4, any day of the week, etc., the whole time the customer is extremely polite to the manager (I know this because they were using speakerphone). Ok. So then what does the customer do? They apoligize to the manager. What ever happened to apoligizing to the person who's head you bit off?!?!